GENERAL
ByNouck.com is registered with the Chamber of Commerce in Amsterdam
KVK number: 75229455.
VAT number: NL860197931B01
The general conditions of bynouck.com apply to all deliveries. When you order, you indicate that you agree with these conditions.
ByNouck.com reserves the right to change these Terms and Conditions.
The Agreement will be subject to those Conditions that were published on the website at the time of concluding the agreement.
Dutch law is exclusively applicable to all rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as to these Terms and Conditions.
CONTACT
CUSTOMER SERVICE
For quickest response please use our live chat at the right bottom of the site. During opening hours we respond within minutes. Otherwise you can find our contact form here or send an e-mail to info@bynouck.com.
ADDRESS BRANDSTORE
Kleine Houtstraat 15, 2011 DD
Haarlem, the Netherlands
ORDER
The order is processed after an order has been placed with us via the website. The agreement becomes effective when you place the order by clicking the button: place order. You will receive a confirmation email with an order number. If you do not receive an e-mail, the order will still remain in effect.
ORDER AMOUNT
The minimum order amount is 15 euros per delivery.
PRICES
All prices are including 21% VAT and in euros. Prices can be adjusted and apply from the moment of publication on the site. Price changes do not apply to orders that have already been made.
OFFERS
Offers do not automatically apply to repeat orders. Bynouck.com Can not be held to an offer if you could have reasonably understood that it is a typo or typo error.
WARRANTIES
Bynouck.com guarantees that the articles meet the specifications as stated on the website. Earrings can unfortunately not be returned or exchanged due to hygienic reasons. An item that does not meet the requirements may be exchanged for the same value within 7 days. Of course, the article may not be worn in this case.
PAYMENT OPTIONS
We offer a variety of payment options for your convenience
Easy and secure online shopping with,
Ideal
BanContant,
Sofort Banking,
CreditCard
PayPal
GIFTCARD
The value can be used as payment toward orders from our online and brandstore. Our customers receive a special and unique code towards e-mail or written on a designed card. The code can be used at the checkout to redeem its value.
SHIPPING COSTS
The shipping costs of orders by individuals are €1,95 | Flat rate shipping
The shipping costs of orders by individuals are free over €75,- | Track and Trace code included
The shipping costs for wholesale companies are free from € 350,- .
The shipping costs depend on the rates per country.
DELIVERY
Orders can be guaranteed by the mailbox if it meets the requirements that PostNL sets to letterboxes. It means that the free opening of the slot must be at least 265 mm long and 33 mm wide. If there is a space behind the insertion slot where the post may fall, its dimensions must be at least 270 mm x 150 mm x 380 mm (W x H x D).
It is possible that the order is delivered in multiple packages so that they can be delivered at home.
Orders outside the Netherlands are sent by parcel post, unless the order fits into one letterbox package.
DELIVERY TIME
Retail customer
Your order will be prepared for you after receiving the payment (1 to 2 days after you have transferred the amount). The pre-orders and special products are delivered as quickly as possible and have a maximum delivery time of one month. Exceeding any delivery term will never entitle you to compensation. We are not responsible for delays by PostNL or any other Post service.
We ship internationally by PostNL. The international delivery duration varies per country. You can check them here. We are not responsible for the rights, taxes and other import charges and costs.
We handle standard free flat rate shipping (flat-rate shipping is not traceable) with orders under €75,- .
Free track and trace shipping applies to orders with a total of €75,- and above.
Wholesale customer
Your order will be prepared for you after receiving the payment (1 to 2 days after you have transferred the amount). After 2 max 3 weeks your order will be shipped.
We ship your package internationally by PostNL. The international delivery duration varies per country. You can check them here. We are not responsible for the rights, taxes and other import charges and costs.
CHECK DELIVERED ARTICLES
After receipt of the package you must check whether the items are in accordance with the order. If that is not the case, you must inform Bynouck.com of this within 7 working days of receipt. See the conditions under return shipments or exchanges. If Bynouck.com has not received notice within these 7 working days, we have fulfilled our obligations to deliver.
If an article indeed does not comply with the agreement, Bynouck.com can take back the article and you will receive a voucher for the item amount. You can use the voucher with your next order. In this case, the costs for return are paid by Bynouck.com.
RETURN SHIPMENTS OR EXCHANGE
If you are not satisfied with one or more of the ordered items, you can return the article or articles. Earrings can unfortunately not be returned or exchanged due to hygienic reasons. You can only return the item or items if the item is undamaged and unworn. The delivery note must be enclosed. You must return the return shipment sufficiently franked. You may exchange the item for the same amount.
Include the RETURN FORM – BY NOUCK when returning.
RETURN SHIPMENTS
For a return shipment insert the RETURN FORM – BY NOUCK
You must return the return shipment sufficiently franked.
Return address:
Kleine Houtstraat 15, 2011 DD
Haarlem, the Netherlands
Bynouck.com reserves the right to refuse returned items if the conditions mentioned under return shipments and exchanges are not met.
EXCHANGE
For a exchange shipment insert the RETURN FORM – BY NOUCK
You must return the return shipment sufficiently franked.
Return address:
Kleine Houtstraat 15, 2011 DD
Haarlem, the Netherlands
When the article or articles meet the requirements as mentioned above under the header returns or exchanges, you will receive a voucher with which you can place an order again.
Bynouck.com reserves the right to refuse returned items if the conditions mentioned under return shipments and exchanges are not met.
PRIVACY
Bynouck.com Only uses your data to execute your order and will not pass on the personal information you provide to other parties.
COPYRIGHT PICTURE'S
On all photos (on the website) of bynouck.com is copyright.
No photograph may be reproduced and / or published, by means of print, photocopy, photo from photo, microfilm, digital or in any other way without prior written permission from bynouck.com
If you use any photo from this website without prior written permission, you will be ordered to discontinue the use and a claim will be submitted to you.
LIABILITY
For direct or indirect damage caused by an article supplied by us, the liability is limited to an amount equal to the selling price of the relevant article
FORCE MAJEURE
If bynouck.com can not fulfill its obligations due to force majeure then the obligations will be suspended for the duration of the force majeure situation. After 30 days the buyer and / or seller have the right to dissolve the agreement, without the right to compensation. Force majeure means: all shortcomings that bynouck.com can not be charged.
COMPLAINTS
General complaints can be made known to us via info@bynouck.com. bynouck.com Required to resolve the complaint or complaints as soon as possible.
DISPUTES
Bynouck.com Will always strive to resolve a complaint in good consultation. All disputes between parties can also be submitted to the competent court.