FAQ

Do I buy the earrings as a set?

Mix and matching jewelry is our key concept and our way to walk out the door looking really stunning. Mixing and matching jewelry will never become dull and boring with our theme’s, color accents and personalised initials. Due to this concept we sell almost all our earrings per piece. If you would like to wear it as a pair, order two pieces.

Can I swim or shower with my jewelry?

If you take care of our items the gold plating last long. Perfume and soap will fasten the fading. Be careful wearing your jewelry in a chlorinated pool or in the sea. This can do more damage in one hour than several years worth of wear and tear. Chlorine in swimming pools, hot tubs, and even cleaning supplies, will attack the other metals that are alloyed with our golden coating.

The material

All our items are gold plated and made from a Brass base metal that has been dipped in a gold bath. This means the biggest part of our collection is hypoallergenic. If you have questions about a specific allergy feel free to ask. If you take care of our items the gold plating last really long. Perfume, the sea, chlorine and soap will fasten the fading.

How long does it take for an order to be delivered?

We do not send our products with track and trace, but with normal airmail. So it fits in the mailbox (or through the slot in the door) and you do not need to sign for the package. Orders can be guaranteed by the mailbox if it meets the requirements that PostNL sets to letterboxes. It means that the free opening of the slot must be at least 265 mm long and 33 mm wide. If there is a space behind the insertion slot where the post may fall, its dimensions must be at least 270 mm x 150 mm x 380 mm (W x H x D).

We ship with the local post service in your country for highest accuracy and speed. Delivery takes around 2-4 business days in the Netherlands and international orders around 5-10 business days. Since we do not use track and trace, and make use of local postal we can't give you an exact delivery date.

Do you ship worldwide?

Yes we do. We ship worldwide for free. We always create your jewelry with love and send the package.

How is the jewelery produced? And do you have ethical policies?

All our items are handmade in our Ateliers in Haarlem by the By Nouck team. We buy our charms from an extensive network of manufacturers and suppliers. We work with ethical manufacturers from South Korea, USA, Italy and all over the world.

Can I order my necklace in a different length?

Sometimes you can, it depends on the kind of chain. Please contact our CS team with the question and the specific product so we can help you out!

Can my online order be packed as a gift?

All our items are packed in a little envelope. You can find the gift options in the check out.

Can I put together my own jewelry?

If you like to personalize the best category to look at is the "initials" . Soon we will create more options at our website. Like adding a heart or change the color.

Can I return my items?

Worn earrings, bracelets, rings and necklaces can unfortunately not be returned due to hygienic reasons. An item that does not meet the requirements may be exchanged for the same value or a coupon code within 30 days after receiving your package. If you made a wrong decision and you want a refund the package must be send back to us within 14 days. The shipping costs ( most of the time a post stamp ) are for the customer due to our free shipping policy with your order. We take responsibility for repairs and our quality for the maximum amount of 3 months.

You can return the items to:

Kleine Houtstraat 15,
2011 DD Haarlem, The Netherlands

Always include the RETURN FORM – BY NOUCK when returning and write down the order number, the items you return and if you would like a voucher or refund.

Personalised items like name necklaces can’t be returned. We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind. We do not offer returns or exchanges on used items. Are you in doubt! Feel free to ask our CS team.

Do you offer gift cards?

Yes we do. We sell gift cards with an amount of € 20,00 - €30,00 - € 40,00 and € 50,00. * Please note that you can't buy a giftcard with a discount code

How do I track my order? / What’s my track and trace?

We ship with the local post service in your country for highest accuracy and speed. Check the shipping time through this link >

Delivery Times

How to close guide

I have a shop and want to be a wholesale customer is that possible?

We carefully consider our retail partners to ensure that there is alignment of company values and store aesthetic. It is our goal to be a major contributor to the success of every partner we work with. If you are interested in learning about partnering with ByNouck in a wholesale relationship please fill out our wholesale form. You can find it in our footer below. Our min. order amount is € 350,00.

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